Others prefer Scrivener 1’s appearance and tools. ![]() For some users, a program that works more like the Mac version is ideal. When we released Scrivener 3, our goal was functional parity and consistency between the Windows and Mac versions. Should you choose to upgrade to Scrivener 3, I recommend that you first take advantage of the 30-day trial period, which will allow you to test Scrivener 3’s features and improvements. I urge you to review this webpage, which outlines our upgrade pricing policy and how to get discounted upgrade pricing for recent purchases. In your message, you expressed frustration with Scrivener 1 becoming a legacy program without an upgrade process other than full price. However, we do our best to be thorough and diligent when addressing our customers’ concerns and questions. It can take us a little time to answer all of the help tickets we receive. They are not always as on point as we might wish.Īs for Literature & Latte, we are quite a small software company, and our tech-support team members are located around the globe. I can understand your frustration with automated messages, Matthew. While I’m sure that was not L&L’s intent, the appearance of the matter is not a great look for L&L With regards to Scrivener 1.9 becoming ‘legacy software’ within 9 months of purchase, with no upgrade path, other than buying a new copy at full price, one could be forgiven for viewing this as a rather shameless attempt at revenue extraction from your customer base. ![]() If you are relying on a fully automated system, I strongly suggest writing a few extra lines to check which version is on the customer record, and sending the correct download link. The links your automated reply system were sending me were only for 3.0, no matter what I did on my end.Įither your support team is grossly overpaid, as they seem to be letting the auto-reply system do their job, or they are grossly overworked, and they are unable to reach customers in a two week time frame. ![]() While your personal help fully meets a desirable standard for customer service, the rest of my customer experience has been unsatisfactory for the following reasons. I appretiate your effort and prompt response on my behalf.
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